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Organizations of all sizes and from all industries can benefit from business process outsourcing, but different industries have different needs. Government agencies have different outsourcing requirements than a utility company, and an outsourcing program designed for a global software developer won’t work for a hospital.

OPA understands the industries we support and what makes them unique. We operate separate business units for each vertical market we support. These independent segments have management teams, personnel, and call centers that are solely dedicated to servicing their specific industries, and they offer outsourcing solutions that are tailored specifically for them.

Today, more than 1200 clients rely on OPA to support their essential non-core business processes, including acquisition, growth, care, retention, and resolution. We currently provide services to more than 50 percent of the Fortune 500, retail and commercial businesses, several banks, utility providers, telecommunications carriers, technology vendors, transportation and logistics companies, institutions of higher education, healthcare facilities, cable companies, and local, state, and federal government agencies.

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Telecommunications industry is extremely competitive. Next-generation technologies are opening the door for new companies to enter the market, and growing numbers of companies are competing for customers while seeking creative ways to boost profitability and reduce costs.

OPA Communications Services specializes in the unique needs of the telecom industry. We have been helping communications companies streamline internal processes, reduce customer churn, cut costs, and focus on service for more than thirty years. In that time, we have successfully developed outsourcing solutions for Regional Bell Operating Companies, wireless carriers, Internet service providers, long distance companies, cable companies, satellite service providers, CLECs, and VoIP providers.

We offer a full suite of outsourcing services to the telecommunications sector, including:

Customer Marketing and Sales

Customer Care

Technical Support

Back Office Support

Interactive Voice Messaging (IVM)

Early Intervention / First-Party Collections

Third-Party Collections

Letter Services

Attorney Network Services

Portfolio Management

Analytic Services